Quick Facts
Biography
Jacintha Saldanha (1966 – 7 December 2012) was a British-Indian nurse who worked at King Edward VII's Hospital Sister Agnes in London, England. On 7 December 2012, she was found dead by apparent suicide, three days after falling for a prank phone call as part of a radio stunt. In the prank call, the hosts of the Australian radio programme Hot30 Countdown, broadcast on the Southern Cross Austereo-owned station 2Day FM in Sydney, called Saldanha's hospital and impersonated the Queen and the Prince of Wales enquiring about the health of the Duchess of Cambridge, who was a patient there at the time. Saldanha fell for the hoax and transferred the call to the nurse looking after the Duchess.
Saldanha's suicide led to public outrage, including in Saldanha's home country of India, against those responsible for perpetrating and broadcasting the prank. Despite numerous calls for legal action, no charges were laid.
Background of Saldanha
Saldanha was 46 years old at the time of her death. She was born in India and had lived in Oman for several years before moving to England in approximately 2002. In December 2012, she was staying in nurse's quarters at her London workplace for the sake of convenience, while her husband, their 16-year-old son, and their 14-year-old daughter resided in Bristol.
On 30 December 2011, during a family trip to India, Saldanha was treated at a private hospital in Mangalore. On 8 January 2012, she was treated at a different Mangalore hospital for head injuries, after which she was treated for depression and was prescribed a nine-month course of antidepressants. Saldanha's treatment was based on not only her rapidly degrading mental state but also her rapidly decreasing mental stability which resulted in at least two previously failed suicide attempts.
Prank call
On 2 December 2012, St James's Palace announced that Kate Middleton, the Duchess of Cambridge, was pregnant and had been admitted to King Edward VII's Hospital in London due to hyperemesis gravidarum, or "severe morning sickness." On 4 December, at about 5:30 am London time (GMT) or 4:30 pm Sydney time (AEST), the hosts of the Hot30 Countdown radio programme, Mel Greig and Mike Christian, called the hospital and spoke to Saldanha. Impersonating Elizabeth II, Greig said: "Oh hello there, could I please speak to Kate please, my granddaughter." Saldanha responded, "Oh yes. Hold on," and transferred the call to the Duchess's nurse, who spent approximately two minutes speaking with Greig as well as Christian, the latter impersonating Prince Charles. The hosts used what were later described as "ridiculous comedy accents."
The stunt was broadcast on 5 December, after it had been cleared by the radio station's lawyers. When hospital chief executive John Lofthouse learned of the prank call, he condemned it as an act of "journalistic trickery" that no nurse should have to deal with. The CEO of Southern Cross Austereo, Rhys Holleran, later said that station officials had made at least five attempts to contact the two nurses in the recording prior to greenlighting the call for broadcast.
On 6 December, the radio station issued a brief apology for "any inconvenience caused" by their actions, although Christian continued to promote "the royal prank" on Twitter. Neither Saldanha nor the other nurse was disciplined or suspended by the hospital; St. James's Palace also indicated that they did not blame the nurses for their part in the incident.
Death
On the morning of 7 December 2012, Saldanha was found dead by security and other staff, in her nurse's quarters at the hospital. She had died by hanging, and also had injuries to her wrist.
It was reported that Saldanha had left three handwritten notes, one of which blamed the radio stunt for her death. Another note discussed her wishes for funeral arrangements, while the third was directed at her employer, criticising their handling of events that preceded the prank call.
Southern Cross Austereo
Following news of Saldanha's suicide, Austereo CEO Rhys Holleran said that Greig and Christian were both "deeply shocked" and would not return to their radio show until further notice. A day later, as advertisers boycotted or threatened to boycott the station, 2Day FM suspended all advertising indefinitely. On 10 December, Greig and Christian gave their first interviews since Saldanha's death, telling Nine Network's A Current Affair and Seven Network's Today Tonight that they were still badly shaken over the tragedy.
Advertising on 2Day FM resumed 13 December, with Austereo announcing that it would donate the remainder of station advertising proceeds for 2012 — a minimum of $A500,000 (£320,000) — to a memorial fund to benefit Saldanha's family. Austereo also cancelled its annual Christmas party for employees in Sydney and donated the funds for the party to the non-profit organisations beyondblue and Lifeline.
On 27 January 2013, Austereo announced that Hot30 Countdown was cancelled. Christian returned to work in February and won Austereo's "Top Jock" award in June 2013 for his work on Fox FM in Melbourne, while Greig remained off-air. Greig later sued Austereo for failure to provide a safe workplace; the lawsuit was settled in December 2013. As part of the settlement, Austereo made a public statement that Greig was not responsible for the decision to air the hoax call and had suggested that it be edited before broadcast. Greig found work in advertising after leaving Austereo, but in 2016 returned to radio work in Wollongong, south of Sydney.
In India
The burial function for Saldanha was held on 17 December 2012 in the village of Shirva in Karnataka, India. More than 1,000 people attended the mass and burial ceremony, including a minister of Karnataka state, a former Central Minister and other state functionaries. Several Karnataka dignitaries also visited Saldanha's mother, who lives in Mangalore with Saldanha's siblings.
Dozens of students staged a demonstration in front of the British High Commission in New Delhi, carrying banners demanding "Justice for Jacintha". The Chief Minister of Karnataka expressed concern over the back-to-back deaths of Saldanha and Savita Halappanavar, both women of Karnataka origin working abroad, and wrote letters to the Indian prime minister urging him to take steps to ensure the safety of Indian citizens abroad. RJ Balaji, based in Chennai, Tamil Nadu, discontinued his radio show Cross Talk – where he made prank calls to unsuspecting victims – in response to Saldanha's death.
Legal action
As part of their investigation into the death, the Metropolitan Police Service in London contacted the New South Wales Police Force in Sydney. However, on 28 December 2012, the New South Wales deputy police commissioner said that there had been no formal request from UK police to interview Greig and Christian, and that it seemed "unlikely any charges will be laid." British prosecutors confirmed in February 2013 that they would not be pressing charges against the DJs; although Greig and Christian may have committed offenses under Britain's Data Protection Act 1998 and Malicious Communications Act 1988, prosecution was deemed to "not be in the public interest" because it would not be possible to extradite the Australians and because "however misguided, the telephone call was intended as a harmless prank".
On 13 December 2012, Australian media watchdog Australian Communications and Media Authority (ACMA) launched an inquiry to assess whether the radio station had breached the conditions of their broadcasting license. In September 2013, it was reported that ACMA had prepared a confidential preliminary report that found 2Day FM had acted illegally by broadcasting the hoax phone call without consent. Southern Cross Austereo was seeking to block the report's release, arguing that ACMA did not have standing to make a criminal finding. A Federal Court judge sided with ACMA in November 2013, but was reversed by a decision of the full bench of the Federal Court in March 2014. ACMA subsequently appealed to the High Court, which agreed in August 2014 to hear the case.
In its report, which was released 22 April 2015, ACMA found that Today FM had breached the Australian commercial radio code of conduct by broadcasting a statement of an identifiable person without her consent and that they had treated her in a highly demeaning or highly exploitative manner. ACMA is yet to consider formally what sanctions should apply.