Chip Bell

Quick Facts

Intro

American author and consultant

Places

United States of America

Writer Business consultant

Work field

Business Literature

Gender

Male

The details (from wikipedia)

Biography

Chip R. Bell is an American author and consultant in customer loyalty and service innovation. He is known for his work in mapping the customer journey as part of the customer service experience and customer forensics.

Education

Chip Bell obtained his bachelor's degree in psychology and political science from the University of Georgia, a masters in Behavioral Science from Vanderbilt University, and a doctorate in Organizational Behavior/Human Resource Development from The George Washington University.

Military service

Chip Bell served as an infantry unit commander with the 82nd Airborne Division during the Vietnam War, and was a guerilla tactics instructor at the U.S. Army Infantry School at Fort Benning. Bell was awarded 2 Bronze Stars, 2 Purple Hearts, 2 Air Medals, and several other medals in recognition of valor.

Publications

Bell has authored or co-authored twenty-four books, of which nine have been described as national and international best-sellers. A book about innovative service, titled Sprinkles: Creating Awesome Experiences Through Innovative Service, has been described by one reviewer as "stand[ing] out from the crowd”. Other books have been described by the same reviewer as "smart, succinct, accessible, and practical." In February 2017, Bell published a book titled Kaleidoscope: Delivering Innovative Service that Sparkles. His newest book is Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.

Bibliography

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions Berrett-Koehler Publishers (2020); ISBN 9781523090204.
Book Mark: How to Be an Author Georgia Writer's Museum (2019); ISBN 0692069151.
Kaleidoscope: Delivering Innovative Service that Sparkles Greenleaf Book Group (2017); ISBN 9781626343948
Sprinkles: Creating Awesome Experiences Through Innovative Service Greenleaf Book Group (2015); ISBN 1626341753
Managers as Mentors: Building Partnerships for Learning, 3rd Edition (with Marshall Goldsmith), Berrett-Koehler Publishers (2013); ISBN 9781576750438
The 9½ Principles of Innovative Service, Simple Truths (2013)
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (with John R. Patterson), Berrett-Koehler Publishers (2011); ISBN 9781605099750.
Take Their Breath Away: How Imaginative Service Creates Devoted Customers with John R. Patterson, John Wiley & Sons (2009)
Customer Loyalty Guaranteed: Create, Lead and Sustain Remarkable Customer Service (with John R. Patterson), Adams Business (2007); ISBN 1-59869-468-5
Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack R. Bell), Berrett-Koehler Publishers (2006); ISBN 9781576753750.
Beep! Beep!: Competing in the Age of the Road Runner (with Oren Harari), Warner Books (2000); ISBN 0-446-52353-4
Knock Your Socks Off Service Recovery with Ron Zemke AMACOM (2000)
Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Dearborn Trade (2003); ISBN 0-7931-6467-2
Customer Love: Attracting and Keeping Customers for Life Executive Excellence Publishing (2001); ISBN 1-890009-78-4
Dance Lessons: Six Steps to Great Partnership in Business and Life (with Heather Shea), Berrett-Koehler Publishers (1998); ISBN 9781576750438.
Customers as Partners-Building Relationships That Last: Building Relationships That Last, Berrett-Koehler Publishers (1994); ISBN 9781881052548.
Managing Knock Your Socks Off Service with Ron Zemke, AMACOM (1992)
Service Wisdom: Creating and Maintaining the Customer Service Edge (with Ron Zemke), Lakewoods Pubns (1989); ISBN 0-943210-08-9
Understanding Training: Perspectives and Practices (with Fredric Margolis), Pfeiffer & Co (1989); ISBN 0-88390-226-5
The Trainer’s Professional Development Handbook (with Ray Bard and Leslie Stephen), Wiley (publisher) (1987); ISBN 1-55542-067-2
Instructing for Results (with Fredric Margolis), Pfeiffer & Co (1986); ISBN 0-88390-196-X
Clients and Consultants: Meeting and Exceeding Expectations (with Leonard Nadler), UNKNO (1985); ISBN 0-87201-119-4